A Container in cloud computing is an approach to operating system virtualization. By this, the user can work with a program and its dependencies using resource procedures that are isolated. The code of the application can be bundled with configurations and dependencies in a systematic manner.
The container in cloud computing is used to build blocks, which help in producing operational efficiency, version control, developer productivity, and environmental consistency. Because of this, the user is assured of reliability, consistency, and quickness regardless of the distributed platform. The infrastructure is enhanced since it provides more control over the granular activities on resources. The container usage in online services benefits storage with cloud computing information security, availability, and elasticity.
- The Consistency in Cloud Storage: The container enhances portability. It eliminates the organizational and technical frictions so that the program moves through the entire process cycle. It encapsulates the core files of an application and software server and dependencies like a building block. This can be distributed on any resource. The manual configuration of each server is thus completely avoided enabling the users to announce a new feature.
- Application Version Control: Through containers in cloud computing, the users can look at the current version of the application code as well as their dependencies. A manifest file is managed by the Docker containers. The users can easily hold and track the editions of the container, look for differences between the container editions, and roll-back to earlier versions if needed.
- Efficiency in the Operational Activities: The users can achieve more resources through the container in cloud computing. By this, the users can also work at a time on several applications. The required memory, disk space, and CPU consumed by the container have to be specified. Since each of the containers is a process of the operating system that works on an application and associated programs, the containers have a fast boot time. The users can quickly enter and exit the application and also measure it up and down. The applications are separated from each other through the isolation procedure. This concept has no shared incompatibilities or dependencies.
- The productivity of the Developers: The containers deduct the dependencies and conflicts between the cross-service and thus the productivity increases. The component of the program is segregated into different entities that run a separate micro-service. There is no worry about the libraries and dependencies that are being synced for each service because the containers are isolated from each other. Each service can be upgraded independently as they are not in touch with each other.
It looks like the Cloud has become the infrastructure of choice for those trying to improve their contact centre by streamlining the process of providing modern and personalised services to customers that in turn improves customer experience, increases customer loyalty and sales. But what makes the Cloud the best option?
There is no doubt that, as the 2015 research predicted, a cost is an important driver of cloud migration. When West asked those who have taken the plunge what they see as the biggest benefits of the Cloud, the top three benefits were highlighted as the speed of deployment, cost savings from flexible licensing models and reduction in maintenance costs, side-by-side with access to a more advanced feature set.
Cloud-based contact centres offer a more cost-effective business model, and this has a strong appeal for organisations. However, there is another, more powerful reason for the cloud contact centre revolution, which is highlighted by our new study. Consumer behaviours and demands have changed and will continue to evolve, and the customer experience has taken centre stage when it comes to brand competition in many organisations. In fact, a recent Walker study found that customer experience will overtake price and product as the key brand differentiator by 2020.
Understand customer experience management (CXM)
CXM refers to the practice and designing the strategies to interact with the customers to meet their demand and to satisfy them.
In an organization, every task is categorized under a separate department, and therefore for interacting with the customers there is a separate department. And cloud computing helps companies that want to make their CX management an effective one.
Below are the 5 ways of how cloud computing technology is transforming the customer experience management
Welcoming Diverse Cloud Solutions
There are multiple solutions for the companies which are planning to move on to cloud-based technology. One of the applications is SaaS ( software as a solution) where third parties control all the functions related to cloud technology like data maintenance and customer interaction etc and act as a mediator between the company and the customers thereby resulting in saving time and energy of the company. According to the latest survey, about 92% of the companies are planning to move on to cloud-based infrastructure.
Cloud computing is the most secure method to save time and money for the organization. Cloud computing enables the deployment of servers which can predict how much demand will increase. Similarly, when the demand later goes down, the cloud allows the allocation of servers to go down, thereby saving money which can be spent elsewhere. Without the cloud, a company can only predict an increase or decrease in demand but not the quantity. This technology allows companies to produce goods accordingly as per the need of the customers.
Managing Multi-Channel Customer Interactions
Organizations implement multiple channels to engage with the customers because customers have different preferences that are why they end up implementing multiple channels. Sometimes it becomes difficult for them to collect data and maintain customer relationships and for this purpose now businesses are giving priority to cloud-based techniques to handle multiple channels which results in removing ambiguity in performing tasks.
Staying on the cutting edge with better speed to market
Speed to market is one of the benefits that cloud computing can provide to the organization. Customer demand changes from time to time and it is important to predict the product requirement in the market. All this can be done through cloud-based techniques. The cloud helps in determining the current preferences of the customers and helps in the timely reach of the products.
Affordable + Lower Demand on IT
Cloud computing enables businesses to invest in CX solutions. It helps the organization in predicting the costs of the CX software which thereby results in saving time and costs of the organization.